FAQs

What is Chic Sofas?

Chic Sofas is a Canadian online only retailer. We specialized exclusively in sofas, ensuring you get the best quality and the chicest style for your living room. We aim to please, and pride ourselves in providing the best customer experience.    

Is it safe to order online with Chic Sofas?

It is important to us that you feel save and secure before, during, and after purchasing with us. Please check our privacy policy https://chicsofas.ca/policies/privacy-policy on how we keep your information safe.

Do you ship outside of Canada? 

No, we do not shop outside of Canada

Can I request a specific delivery date?

Yes, as long as it is within the given time-frame. You can indicate the date you would like your item(s) to be delivered in the "Order Special Instruction" box and we will follow up if the date requested is not possible.

What happen if my sofa arrive damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@chicsofas.ca and we will process an insurance claim on your behalf. If the shipment is not signed for as damaged, we will be unable to process a claim.